At Calon Home, we want you to feel confident when shopping with us or getting in touch.

This privacy policy explains what personal information we collect, why we need it, how we use it, who we may share it with and the rights you have over your information.

Last updated: 13th August 2026

Contact details

Calon Home is responsible for the personal information we collect and use.

If you have any questions about this privacy policy or how we handle your information, please contact us:

Email: hello@calonhome.com

What information we collect

Depending on how you interact with Calon Home, we may collect the following information.

When you place an order

We may collect:

• Your name and contact details

• Your billing and delivery address

• Your email address

• Details of the products you purchase

• Your purchase and order history

• Information relating to your customer account, if you have one

• Information you provide when contacting us about an order

Payment information is processed securely by our payment providers. We do not see or store your full card details.

When you create an account

We may collect:

• Your name and contact details

• Your email address

• Your account registration details

• Your purchase history

• Information needed to keep your account secure

• Your marketing preferences

When you sign up to our emails

If you choose to join the Calon Home mailing list, we may collect:

• Your name

• Your email address

• Your marketing preferences

• Your purchase or website interaction history

• Records of your consent to receive marketing communications

We only send marketing communications where we have an appropriate lawful basis to do so. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

When you contact us

If you contact us through our website, by email or another method, we may collect:

• Your name

• Your contact details

• Your address, where relevant

• Your account or purchase history, where relevant

• The contents of your correspondence with us

• Information relating to your enquiry, complaint or claim

Information collected when you use our website

When you visit the Calon Home website, certain information may be collected automatically, including information about how you use the website, your IP address and information about your website journey.

This may be collected through cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for analytics or other purposes.

Cookies that aren't strictly necessary generally require consent under the applicable rules.

Why we use your information

We use personal information for the following purposes:

To provide our products and services

We use your information to:

• Process and fulfil your orders

• Arrange delivery

• Process payments

• Communicate with you about your order

• Deal with returns, refunds and exchanges

• Provide customer service

• Manage customer accounts where applicable

To communicate with you

We may use your information to respond to enquiries, questions, complaints or other correspondence.

To send marketing communications

If you have signed up to receive marketing communications from Calon Home, we may send you information about:

• New products and collections

• Special offers and promotions

• Seasonal launches

• News from Calon Home

You can withdraw your consent or unsubscribe from marketing communications at any time.

To improve our website and business

We may use website information to understand how visitors use our website and help us improve the customer experience, our products and our website.

To meet our legal obligations

We may need to use and retain certain information to comply with legal, accounting, tax and other regulatory requirements.

Our lawful bases for using your information

UK data protection law requires us to have a lawful basis for collecting and using personal information.

Depending on what we are doing, we rely on the following lawful bases:

Contract

We need certain information to enter into and fulfil our contract with you, for example when you place an order.

Legal obligation

We may need to use certain information to comply with legal requirements, including accounting, tax and other legal obligations.

Consent

We rely on your consent when you choose to receive marketing communications from us or where consent is required for certain cookies or similar technologies.

You can withdraw your consent at any time.

Your data protection rights

You have rights over the personal information we hold about you.

Depending on the circumstances, these include:

The right to access
You can ask us for a copy of the personal information we hold about you.

The right to rectification
You can ask us to correct information that is inaccurate or incomplete.

The right to erasure
You can ask us to delete your personal information in certain circumstances.

The right to restrict processing
You can ask us to restrict how we use your information in certain circumstances.

The right to object
You can object to certain ways we use your personal information.

The right to data portability
In certain circumstances, you can ask us to provide personal information you have given us in a format that can be transferred to another organisation.

The right to withdraw consent
Where we rely on your consent, you can withdraw it at any time.

If you want to exercise any of these rights, please contact us at:

hello@calonhome.com

We will normally respond to a valid request within one month.

Where we get your information from

Most of the personal information we use is provided directly by you when you:

• Place an order

• Create an account

• Contact us

• Sign up to our mailing list

• Use our website

We may also receive information from suppliers and service providers who help us operate our business.

How long we keep your information

We only keep personal information for as long as we reasonably need it for the purpose for which it was collected.

Customer order and transaction information may be retained for as long as necessary to meet our legal, accounting and tax obligations, generally for up to six years.

Contact enquiries are kept for as long as necessary to deal with the enquiry and for a reasonable period afterwards.

If you subscribe to our marketing communications, we will keep your information for marketing purposes until you unsubscribe or withdraw your consent. We may retain limited information where necessary to keep a record of your preferences or comply with our legal obligations.

We regularly review the information we hold and securely delete or anonymise information when it is no longer needed.

Who we share your information with

We don't sell your personal information.

We may share personal information with organisations that help us operate Calon Home and provide our services.

Squarespace

Squarespace provides and hosts our website and online shop. It processes information submitted through our website, including contact details, customer account information, order information and newsletter subscription information.

Squarespace also provides ecommerce, website hosting and email marketing functionality.

Squarespace Payments

Squarespace Payments processes payment and transaction information when you make a purchase through our online shop.

We do not have access to your full payment card details.

Other organisations

We may share information where necessary with:

• Relevant regulatory authorities

• Organisations we are legally required to share information with

• Service providers involved in delivering our products or operating our website

We only share information where there is a legitimate reason to do so.

Sharing information outside the UK

Some of the organisations we use to provide our website, ecommerce and other services may process personal information outside the UK.

Where personal information is transferred outside the UK, appropriate safeguards are used where required under UK data protection law.

For example, Squarespace, Inc. is based in the United States and may process personal information there as part of providing its services to us.

Cookies

Our website uses cookies and similar technologies to make the website work, remember preferences, support shopping functionality and, where enabled, understand how visitors use our website.

Some cookies are essential to the operation of the website and cannot be switched off. Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website.

I'd recommend creating a separate "Cookie Policy" page as well rather than trying to put every cookie detail into this privacy policy. The ICO specifically says websites should explain what cookies are used for and obtain consent for non-essential cookies.

How to complain

If you have a concern about how we have used your personal information, please contact us first:

Email: hello@calonhome.com

We will do our best to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

You can find information about making a complaint on the ICO website.

Changes to this privacy policy

We may update this privacy policy from time to time if our business, website or the way we use personal information changes.

We recommend checking this page occasionally to see the latest version.

Last updated: August 2026